We receive a lot of feedback about our practice and are always trying to make improvements.
You Said:
It was difficult to get through to the surgery
We Did:
Our new phone system has a ring back facility, if there is a queue you may choose to use the ring back facility.
Online Appointments
One of the most requested improvements we get is the ability for patients to book appointments online.
We recently re-enabled this for a limited number of telephone appointments available with GPs each day.
These appointments are bookable through the NHS App or SystmOnline
Telephone Message
We receive a lot of information about the message at the start of telephone calls to the surgery.
We have updated this with a new, shorter message recorded by Dr Wilson and have added additional messages while you are in the queue about other ways to access our service.