Appointments at Kingsway Medical Centre

Consultations are by appointment only.

You will be registered with Kingsway Medical Centre, but you are free to make a routine appointment with any doctor of your choice. However, if you need an urgent appointment you may not have a choice of doctor. Routine appointments are every ten minutes; we have surgeries available every morning and afternoon at varying times with both GPs and nurses. We also have surgeries available after working hours and some Saturday mornings.

Active Signposting

We have introduced a new system when booking your appointment and this is called Active Signposting. We hope this will ensure that you all have access to the most appropriate clinician and care when needed. When you telephone for an appointment our trained reception staff may ask you for some brief details of why you are calling. This will ensure you are offered an appointment with the most appropriate member of the team.

Telephone Advice - Tel 01642 553738 or 01642 554967

On weekdays you may just want advice from a doctor/nurse.

A receptionist will be happy to let you know when the doctor or nurse will be available to take your call. Often your telephone number will be taken and the doctor or nurse will ring you back.

If you request telephone advice, it is your responsibility to be available when the doctor or nurse contacts you.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at Kingsway Medical Centre.

IF YOU CANNOT KEEP YOUR APPOINTMENT, PLEASE CANCEL IT IN GOOD TIME

On-line service makes booking appointments easy

SystmOnline and the NHS App help by letting you manage your appointments and repeat medication over the internet. For more information visit our Online Services page.