Noticeboard

From September 2015 the Phlebotomy Clinic will be held Monday - Thursday 8 am - 12 noon.  Please note the clinic may close for new arrivals at 11.30 am if patients are already queuing.

Cervical smear and repeat contraception pill/injection appointments now available to book on line with Donna, Practice Nurse.  Look for the Nurse/HCA sessions to find these appointments.   Patients are booking these appointments inappropriately.  The appointments (as indicated in the appointment name) are only for female cervical smear tests or contraceptive pill/injections.

 

Comments & Complaints

keyboardstethWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you have any comments on our services, or wish to make a complaint, please contact our Practice Manager, Nicky Pepper. We operate a Practice Complaints Procedure in line with NHS recommendations.

Kingsway Medical Centre Complaints Leaflet

NHS Complaints leaflet - How do I give feedback or make a complaint about an NHS service?

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

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